Terms & Conditions, Privacy Policy

Thank you for visiting our website. The protection of your personal data is very important to us, so we also guarantee your right to decide for yourself how to use your data. This privacy policy governs the collection, storage and processing of personal data collected by the controller from users.

TABLE OF CONTENTS

1. Personal data controller and contact details

2. What personal data we process

3. Legal basis for the processing of personal data

4. Purposes of personal data processing

5. How long we keep your personal information and what happens to it afterwards

6. Voluntary transmission of data and consequences of non-transmission

7. Who has access to your personal information

8. What rights do you have with regard to personal data, how can you revoke consent to processing and what are the consequences of revoking

9. Procedure for exercising rights

10. Out-of-court settlement of consumer disputes

11. Terms of business

12. Familiarization with responsibility of Gregatex, Gregor Šalamon s.p. for actual errors

13. Exercise of the consumer’s right to withdraw from the contract (Article 43 (ZVPot))

14. Conclusion of the contract (second paragraph of Article 7 of the ZEPT)

  1. Personal data controller and contact details:

This policy applies to the processing (use) of any personal data operated by Gregatex, Gregor Šalamon s.p. as a controller.

Operator information

Gregatex, Gregor Šalamon s.p.

Zoranina ulica 15

1230 Domžale

TAX NUMBER: 16835549

ID NUMBER: 9370242000

Tel: +386 31/ 383 - 761

Regarding the protection of personal data, the authorized person can be reached at the E-mail address: gregor.salamon.sp@gmail.com

  • What personal data we process

Acquired data kept by the controller of the personal data file:

Identity information: name, surname, e-mail address. Data on the identity of business users also include the name of the company and the tax number or the VAT number of the payer. We also keep the payer’s VAT number of natural persons who operate as VAT payers.

Information we need to fulfill the contract and deliver the purchased goods (telephone number, delivery address, billing address, subject of purchase, price, method of payment, date of payment, complaint data, invoice data, invoice data, payment data).

Information on the use of our websites (clicks on links, time spent, last product views) and information on the response to our emails (whether the message was open, which links you clicked on). Past inquiries.

Technical data: To ensure security and provability, IP addresses are also collected when placing an order. We also collect information about the operating system, browser, location of your device, the type of device with which you access our site and the like. At the beginning of the visit, an individual user is assigned a session cookie to identify and monitor the shopping cart.

Gregatex, Gregor Šalamon s.p. may also store other cookies on the user’s computer, such as the user identification number in encrypted form (to identify the user on the next visit) and cookies from Google Analytics systems (analysis of website visits).

Session cookies are stored in the server’s memory only for the duration of the visit and are deleted after one hour of inactivity, while persistent cookies are stored on the visitor’s computer for 2 years, then become inactive.

  • Legal basis for the processing of personal data

We may process your personal data on the following legal bases:

  • where necessary to meet our legal obligations (e.g., issuing invoices for purchased goods);
  • when the processing of your personal data is necessary for the conclusion and fulfillment of the contract you have concluded with us or because you have requested an offer from us;
  • when you have given your consent to the processing of your personal data for a particular purpose of processing, and you always have the right to revoke that consent (e.g., for customized notification of our offer based on profiling);
  • when we have a legitimate interest in the processing of your personal data (an example could be: when we send you an email in case you have left the shopping cart on our website without completing the purchase).
  • Purposes of personal data processing

We may use your personal information for one or more of the following purposes:

  • communicating with you regarding the provision of our services and responding to your inquiries;
  • conclusion of the contract and fulfillment of obligations arising from the concluded contract;
  • marketing communication (sending e-mails, regular mail and SMS messages);
  • marketing communication based on customized or individualized offers and messages, on the creation of user profiles or grouping, each of which may receive marketing communication with different content. When creating profiles, we also monitor the individual’s activity (such as the time an individual spends on certain content, which content they are interested in and the opening of e-mails) and the frequency and value of past purchases;
  • to enforce any legal claims and resolve disputes;
  • for statistical analyzes on the sale of our goods and on the use of our websites;
  • display customized ads on advertising platforms (Google and Facebook).
  • If you communicate with us via any social network, we will also be able to use your data to provide you with marketing messages via the same social network in accordance with the terms and permissions you have given to the social network manager.
  • How long we keep your personal information and what happens to it then

Personal data that we process on the basis of your consent are stored permanently or until you revoke your consent.

Data on issued invoices are kept for 10 years from the date of issue. We keep the data necessary for the conclusion and fulfillment of the contract between you and us for another 5 years from the fulfillment of the contract (supply of goods).

After the retention period, personal data is effectively deleted or anonymized, which means that we process it in such a way that it can no longer be linked to or attributed to you.

  • Voluntary transmission of data and consequences of non-transmission

The provision of personal data is voluntary. You are not obliged to provide us with personal data, but if you do not provide them, you cannot receive certain services or enter into contracts with us. We will state which information is necessary, for which a failure to provide them will have the following consequences each time we obtain personal information from you.

  • Who has access to your personal information

We do not pass on your personal data and do not allow third parties to get acquainted with them (outside the company Gregatex, Gregor Šalamon s.p., except for those who have a written contract with us, on the basis of which they perform certain tasks related to data processing and are obliged to comply with the legislation on the processing and protection of personal data (so- called contractual processors).

The contractual processors to whom we provide personal data are:

  • payment service providers;
  • marketing service providers;
  • delivery service providers;
  • e-mail providers;
  • SMS providers;
  • Accounting Service.

Contractual processors may only process personal data in accordance with our instructions and may not process personal data for their own purposes. Together with their employees, they are committed to protecting the confidentiality of your personal information.

Contractual processors do not export personal data to third countries (outside the Member States of the European Economic Area – these are the EU members and Iceland, Norway and Liechtenstein).

The administrator may provide personal information to digital advertising platforms (Google, Facebook, LinkedIn , etc.) and use their cookies, which allow the administrator to create more accurate segments, display targeted ads and remarketing. This gives the user more relevant ads on these platforms by the operator. This may lead to the transfer of data to a contractual processor outside the EU.

  • What rights do you have with regard to personal data, how can you revoke your consent to processing and what are the consequences of revoking it?

With regard to personal data, you have the following rights to request from us at any time:

  • confirmation of whether we are processing your personal data;
  • access to personal data and the following information: purposes of processing, types of personal data;
  • users or categories of users to whom personal data have been or will be disclosed, in particular users in third countries or international organizations;
  • the intended period of retention of personal data or, if that is not possible, the criteria used to determine that period;
  • the existence of automated decision-making,
  • including the design of the profiles and the reasons for it as well as the significance and intended consequences of such processing for you;
  • one (free of charge) copy of personal data in a form determined by you (if the request is made by electronic means of communication and you do not request otherwise, a copy shall be provided in electronic form);
  • we may charge a reasonable fee, taking into account the costs, for additional copies you request;
  • correction of inaccurate personal data;
  • limiting the processing when you dispute the accuracy of personal data, for a period that allows us to verify the accuracy of personal data;
  • the processing is illegal and you oppose the deletion of personal data and instead request a restriction on their use;
  • we no longer need personal data for processing purposes, but you need it to assert, enforce or defend legal claims;
  • the deletion of all personal data (right to be forgotten) if the preconditions set out in Article 17 of the General Data Protection Regulation are met, and in particular in the event that you revoke your consent to the processing of personal data;
  • printout of personal data in a structured, commonly used and machine-readable form, with the right to pass this data on to another controller without interfering with me;
  • ending the use of personal data for direct marketing purposes, including profiling;
  • that you are not subject to a decision based solely on automated processing, including profiling, provided that the preconditions set out in Article 22 of the General Data Protection Regulation are met.
  • the right to lodge a complaint against us with the Information Commissioner if you believe that the processing of your personal data violates the General Data Protection Regulation.

The controller will take into account your wish to revoke and consistently arrange the revocation of consent for the processing of personal data within 15 days at the latest.

  • The process of exercising rights

You can address your requests regarding the exercise of your personal data rights in writing to any of the contacts listed at the top of this document under Personal Data Controller and Contact Data.

For the purpose of reliable identification in the case of exercising rights in relation to personal data, we may request additional information from you, and we may refuse to take action only if we prove that we cannot reliably identify you.

We must respond to your request to exercise your personal data rights without undue delay and at the latest within one month of receiving your request.

  1. Out-of-court settlement of consumer disputes

Gregatex, Gregor Šalamon s.p. in accordance with the third paragraph of Article 32 of the Out-of-Court Settlement of Consumer Disputes Act, informs that it does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement.

  1. Terms of business

We declare that we are not liable for VAT.

The delivery time of the product is up to 10 working days, in case of special customer requirements, the customers agree on the delivery time.

Gregatex, Gregor Šalamon s.p. undertakes to replace, repair or refund the product (Article 25b ZVPot).

In accordance with VAT legislation, every taxable person must ensure that an invoice is issued for the supply made by him (the first paragraph of Article 80.a of ZDDV-1).

Sales contract between the company Gregatex, Gregor Šalamon s.p. and the consumer will be stored on the server of the provider and accessible to the consumer if necessary.

The consumer has the right to inform the company (contact email: gregor.salamon.sp@gmail.com) within 14 days of receiving the goods that he is withdrawing from the contract, without the need to state the reason for withdrawal. The only cost borne by the consumer in connection with the withdrawal is the cost of returning the goods. Purchased goods must be returned to the seller no later than 14 days from the submitted notice of withdrawal from the contract (purchase of the item). The returned purchase price will be made no later than 14 days from the receipt of the statement of withdrawal from the contract.

  1. Familiarization with the responsibility of the company Gregatex, Gregor Šalamon s.p. of actual errors

Gregatex, Gregor Šalamon s.p. provides the consumer with information in a clear and comprehensible manner before concluding the contract, if this is not clear from the circumstances themselves (Article 25b of the ZVPot).

The seller delivers the goods to the consumer in accordance with the contract and is liable for material defects:

  • in the event that the goods do not have the characteristics presented,
  • in the event that the goods do not have the characteristics necessary for the specific use for which the consumer purchased them,
  • the purchased goods do not have the agreed characteristics and shapes that have been explicitly ordered,
  • in the event that the seller has delivered goods that do not match the pattern or model except that the goods were shown only for the purpose of notification.

The consumer exercises his rights under the material defect if he notifies the seller of the defect within the time limit two months from the day, he discovered the defect.

The consumer describes the defect in detail and allows the seller to inspect the defect.

Reporting a defect in the goods can be in person and the seller issues a certificate.

When is the seller not liable for a material defect in the goods?

After two years from the delivery of the goods, the seller is not liable for material defects in the goods.

In the case of second-hand goods, the seller is not liable for material defects in the goods after one year from the delivery of the goods.

A material defect is considered if the defect already existed at the time of extradition and occurs within six months of delivery of goods.

It is the right of the consumer who has correctly informed the seller of the defect to:

  • requires the seller to rectify the defect in the goods,
  • the seller returns part of the amount paid in proportion to the defect,
  • requires the replacement of the goods with new faultless goods or
  • the seller returns the amount paid. The consumer has the right to claim reimbursement of the costs of materials, transport and transportation of goods incurred.

The consumer’s rights from the above expire after two years when he has informed the seller of the material defect.

  1. Exercise of the consumer’s right to withdraw from the contract (Article 43 (ZVPot))

1. Gregatex, Gregor Šalamon s.p. immediately or no later than 14 days after receipt of withdrawal from the contract returns all payments received.

2. Reimburse the consumer with the same means of payment as used by the consumer. An exception arises when the consumer explicitly requests the use of another means of payment that does not incur additional consumer costs.

3. If the consumer opts for another type of consignment which is not the most cost-effective compared to the standard consignment, then the consumer may not claim reimbursement of the additional costs incurred.

4. The business may withhold the refund of payments received until receipt of the returned goods or until the consumer provides proof that he has sent them back. The only exception is if the company offers the option to take over the returned goods.

5. It is considered that the consumer returns the goods on time if he sends them before the 14-day return period expires (the first paragraph of Article 43.č of the ZVPot).

6. The cost of returning the goods shall be borne by the consumer.

7. The consumer shall be liable for a reduction in the value of the goods if this is the result of conduct which is not strictly necessary to determine the performance, characteristics and nature of the goods.

8. By exercising the right to withdraw from the contract, the consumer does not assume any obligations other than the obligations referred to in the fourth paragraph of Article 43d and Article 43e ZVPot.

  1. Conclusion of the contract (second paragraph of Article 7c of the ZEPT)

Gregatex, Gregor Šalamon s.p. for the service, in accordance with applicable regulations in electronic form, clearly and understandably informs the consumer about the manner and execution of the purchase of goods.

The process of purchasing goods:

You do not need to register to view our products.

Clicking on the category and the selected product opens a subpage with a detailed description and image of the desired product.

The consumer takes the following steps to place an order and conclude a contract:

Step 1: The consumer selects the goods on the website, which he enters in the “Cart” form;

Step 2: The shopping cart offers two options “Cart” and “Checkout”;

Step 3: enter personal data, check the correctness of the entry and purchase the selected goods (mandatory entry of text in fields marked with an asterisk); in the basket, the consumer adds / subtracts the quantity of selected products that are pictorially marked.

Step 4: With the selected selection of products in the online store, the consumer selects the “Checkout” button, which is marked;

Step 5: warning for the consumer about incorrect or incomplete data entry with indication which data must be corrected;

Step 6: The consumer chooses the payment method and enters his payment details.

The language in which the contract between the consumer and the seller is concluded is Slovenian or English.

The order is stored in electronic form on the seller’s server and is available to the consumer on the user profile. After a successful purchase, the consumer receives a confirmation order.

In case of cancellation of the order, the consumer will send the order cancellation to the seller’s e-mail address gregor.salamon.sp@gmail.com within two hours after the confirmation order.

In case of ambiguity (color, type of goods …) the provider contacts the consumer.